Welcome to Adornment... beautiful bespoke handmade gifts from Bromley, Kent

Terms & Conditions

The Item
Each item carries a simple description on the site. If you are in any doubt about the product please contact us BEFORE ordering. The cost of each item and postage and packing costs are clearly displayed and include vat.

Returns Policy
Any faulty or unwanted item must be returned to Adornment by Gilli Reeves, 61a Scotts Lane, Bromley, Kent. BR2 0LT by the original purchaser (not the end recipient), within 14 days of dispatch and contain the reason for return, full contact information and details of the purchase. Any faulty item will be replaced; any unwanted item will qualify for a refund or credit note. We will offer a refund or replacement item where the product is unwanted or defective respectively. The customer will encounter return postage costs. We would recommend that you obtain a proof of postage receipt when returning goods as we are not held responsible for damaged/lost items. If you are returning a product though an error on our part, the return postage of up to £5.00 will be refunded. If your order is no longer meets your requirements you may return the item/s and upon receipt a refund for the product/s will be issued, subject to the item being returned in its original condition. These need to be returned within 14 days of your order date.

Faulty Items
If your product appears to be faulty upon receipt, please contact us before returning. In some circumstances we may require you to return the item to be looked at and/or to be tested for the fault. We require to be notified about faulty products within 30 days of the order being placed by the original purchaser, not the end user. Please note if the fault is due to misuse/handling then refunds cannot be given.

Payment & Delivery
Payment will be taken at the shopping cart in full. Dispatch will be within 3–5 days of the order being received, except during times of peak demand and during the month of August. In these instances we will endeavor to dispatch within 21 days.

Data Protection
You agree to us using any personal data which you provide to us in this agreement. Please note we DO NOT pass your details to third party companies.

Notice to Browsers
All material contained is published on this site in good faith.

Delivery Options
Royal Mail 2nd Class Standard Delivery has a suggested delivery time of 2-4 days by the Royal Mail delivery service. If by any chance you have not received your order within this suggested time frame you must contact your local sorting office to see if it has been left there for collection. (It has been known in the past for postmen/women to not leave notification cards of attempted delivery.)This must be done prior to contacting us about a non-delivered order.

Our office open hours are Monday to Friday 9am - 5pm. We are not open on Bank Holidays. Orders will only be processed and dispatched during these opening times. Please note: Weekends are not classed as working days.

We won’t accept any liability for deliveries not made within our suggested delivery times. (This also includes any extra fees or costs you might or might not incur for any deliveries delayed or missed.) Not all postal addresses in UK are covered by our Standard Delivery rate. In some cases this will affect Northern Ireland and remote off shore areas of the United Kingdom. If this is the case we will contact you prior to dispatch with any extra postal expenses that you may incur to see if you would still like to go ahead with your order.

Copyright & Passing Off
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Any attempt to copy the products, designs, brand images and/or intellectual property of Adornment by Gilli Reeves as represented and sold on this site will be vigorously contested through full legal channels. Copyright for the trademark, name, logo, products, designs, brand images and/or intellectual property of Adornment by Gilli Reeves are registered with the appropriate authorities and any infringement of the rights of the company will meet with court action whether in the UK, Europe or elsewhere.

Returns Policy

Any faulty or unwanted item must be returned to Adornment by Gilli Reeves, 61a Scotts Lane, Bromley, Kent. BR2 0LT by the original purchaser (not the end recipient), within 14 days of dispatch and contain the reason for return, full contact information and details of the purchase. Any faulty item will be replaced; any unwanted item will qualify for a refund or credit note.